Frequently asked questions

About Membership Registration

1. How do I register as a member?
You can register as a member from this page.

2. How do I change my registered address?
You can make changes or additions from My Page > Address Book.

3. How do I cancel my membership?
If you wish to cancel your membership, please contact us at ikimi0server@gmail.com.

About orders and shipping

1. What payment methods do you accept?
Cashless payment (PayPay)

Mastercard Discover Visa American express UnionPay Diners

Bank transfer (please transfer within 7 days after receiving the confirmation email)

2. How much is the shipping fee?

Nekopos: Nationwide flat rate of 390 yen (tax included)
Delivery by courier: Shipping fee is 1150 yen (tax included), 1450 yen (tax included) for Hokkaido and Okinawa
3. When will my order arrive?
We will ship your order within 1-3 business days after payment is confirmed.

4.What is your shipping method?
Delivery will be by Yu-Packet or Yu-Pack.

5. Is cash on delivery available?
Sorry, we do not offer cash on delivery on this site.

6. If you wish to cancel or change your order, please contact us at ikimi0server@gmail.com.

About the product

1. About the materials.

2. Warranty Period